FAQ

Q. Where are you located?

A. We are in Texas. We do not outsource or offshore.

Q. How long have you been in business?

A. We have been in business since 1998 under the same name and ownership.

Q. I am an existing client and I need help with my account, what should I do?

A. Please fill out a support ticket here. Requests sent by email may or may not be received by the appropriate person in a reasonable amount of time. For example, maybe the person you are emailing directly is off that weekend, that means you won’t get support for days. Don’t let that happen!

Q. What types of payments do you accept?

A. We accept all major credit cards, debit cards, PayPal funds, Western Union and cash. We do not accept checks.

Q. Do you charge an additional fee if I pay with a credit card?

A. No.

Q. How long does it take for my website to be finished?

A. Once we receive all the requested items, we will start working on your project. We do not put any project on the calendar until we have all the required documentation and the content needed. Depending on the scope of your project, it could be a few days, or it may take a few weeks. If you fail to send us all the info that we have requested, it could take a lot longer!

Q. My website is taking longer than I expected. Why?

A. When a design project stalls, it is usually because the clients have not sent us everything we have asked for.

Q. My web hosting renewal date is not the same as the date my website first went live, why is that?

A. Once you place an order, we immediately set up your webhosting/email account and you are able to access it and start using your email. Once we set up your hosting space, we cannot sell it to someone else.

Q. I really want to get a Smart TV Channel, what do I need to do?

A. You must have a content library of at least 20 high quality videos. Each video must be less than one hour long. Once you have that, we can get started!

Q. Do you do in-person consultations?

A. Yes. Please email us for a quote.

Q. How can I access the admin area of my new website?

A. Once the website is completed and approved, you will have access.

Q. When KingdomX designs our website or online store, who owns it?

A. The client owns the finished project and will have full access to it once it is paid in full and signed off on. We do not use hidden or sneaky code like some companies in our industry do.

Q. Do your annual web hosting fees include changes and updates to my website?

A. No. Web hosting is a different service than a website. The annual web hosting includes security updates and hosting maintenance. If you want website maintenance, please feel free to contact us for a quote.

Q. Am I required to have KingdomX as my hosting company?

A. Since not all servers are created equal, we no longer do web development on third party servers unless you already own a dedicated server with the required specifications.

Q. Why do you only offer annual web hosting accounts?

A. We have been a hosting company since the 1990s and what we learned early on is that monthly billing and collections is a huge expense and requires a lot of work.

Q. What is your billable hourly rate?

A. For projects (websites, etc) it is $200.00 per hour. Our consulting rates are different and based on different factors, including travel time, number of people we are consulting with and the type of consultation project.

Q. What is “scope creep”?

A. That is when a client attempts to expand the project beyond what they paid for or beyond our agreement. Every company is different, so If you have any questions about what you are getting or what is included in our pricing, please just ask! We do not want any misunderstandings any more than you do =)